最完整的中英文酒店服务指南（上）
大堂服务GRAND LOBBY SERVICES
1．大堂副理 Assistant Manager TEL 8000
位于酒店大堂内，24小时为您提供服务。
The Assistant Manager in the lobby will beat your service at any time.
2．问讯∕留言 Information ∕ Message TEL 8000
如您离开酒店而需与来人或来电联系时，请把您的去处及留言告之总服务台。
You can tell our Information Desk the place to go if you want to be intouch with telephone message or visitors when you are out.
3．预订∕接待 Reservation ∕ Reception TEL 8001
酒店接待处24小时为您提供预订客房、住宿登记等服务。
The Front Desk will provide you with the service of reservation andregistration any time.
4．收银∕结账 Cashier TEL 8002
位于大堂总服务台，24小时为您提供住宿期间的房费、餐费及其他费用的结算服务。
It’s located at the Front Desk in the lobby. We will provide the 24-hourcheck-out service of your fees during your stay.
5．外币兑换 Foreign Currency Exchange TEL 8002
位于总服务台收银处，为您提供18小时外币兑换服务。
服务时间：06：00- 24：00
It’s located at the Cashier desk. We will also provide the service ofexchanging foreign currency.
Service Hours：06：00am-12：00pm
6．信用卡 Credit Card TEL 8002
欢迎您在酒店使用以下信用卡：银联系列卡、长城卡、牡丹卡、建行龙卡、金穗卡、维萨卡、万事达卡、运通卡、大莱卡、JCB卡。
Welcome to use the following cards：Great Wall, the Peony, Longcard, the Gold Ear, Visa, Master, AmericanExpress, Dinersclub and JCB etc.
7．退房时间 Check-out Time TEL 8000
酒店退房时间为中午12：00。请留意：超过12：00后加收半天房费，18：00后退房按全天收费计算。若需延迟离店时间，请与总服务台联系。
Check-out time is 12：00 at noon. Youwill have to pay an extra half of daily fee if you check out after 12：00a.mand the whole fee if you do after 18：00 p.m.Please contact the Reception Desk if your check-out has to be delayed.
8．客房门卡 Room Card TEL 8000
酒店使用安全电子门锁。退房时请将门卡交与前台收银处。请留意：当超过规定时间，门卡将不能开锁。您要续住，请到前台办理有关手续。
We offer you the IC lock. Please return the card to the Cashier Desk whenyou check out. The IC card will not work when you delay the check-out time andyou must contact the Reception Desk to continue your time.
9．行李服务 Luggage Service TEL 8002
我们为您提供店内免费运送或寄存行李服务。
We offer free-of-charge service of delivery in our hotel and left-luggageservice.
10．大堂保险箱 Lobby Safe box TEL 8002
大堂接待处为阁下提供免费使用的保险箱，较大的贵重物品可存放在大堂保险箱内。酒店对留在客房内物品的任何损坏或遗失不负任何责任。
Each room is fitted with a safe box, yourvaluable belongings are recommended to be kept in the safe. By the way, the lobby provides free safes for biggervaluable belongings. The hotel management is notliable to any loss or damage valuables left in the gust rooms.
11．商务中心 BusinessCenter TEL 8007
位于酒店大堂，为您提供全面的秘书服务：中英文打字、传真复印、出租电脑、收发电子邮件、订票、邮寄等服务。
服务时间：08：00-22：00
Located in the lobby, we provide you with the comprehensive secretarialservice. such as typewriting in Chinese or in English, Fax and copying service,E-mail service, purchasing ticket, mailing, etc.
Service Hours：08：00am-10：00pm
12．残疾人士设施 Handicapped Facilities TEL 9155
酒店备有轮椅车和拐杖，如需使用请与礼宾部联系。
We also offer wheelchair and walking stick. Please contact the LuggageRoom if you need.
13．租车 Car Hire TEL 9155
如需预订的士，请与礼宾部联系，酒店为阁下提供24小时服务。
Please contact the Concierge if you need a car, the serviceis available for 24 hours.
14．着装 Dressing
我们建议您在酒店所有餐厅和公共场所穿着合适的衣装。
We advise you to wear the proper formal dress in allrestaurants and public places.
15．停车 Parking
酒店拥有停车场，请按指定车位停放车辆。有碍车道畅通、消防、安全及专用泊车的车辆，如有损坏酒店不予负责。如需专门监管的车辆，请告知在场保安员，我们将会记录，妥加看护。酒店敬告各位车主，请勿将贵重财物放在车内，住店宾客可将贵重物品交酒店寄存处寄存。
Wehave the parking area. Please park your car as shown. We are not responsiblefor any damage if you hinder the path, fighting-fire and security etc. Pleaseinform our guard if your car need special care. We will make some notes and becare for the car. Please don’t leave your valuables in the car. If you haveones, please place them in the safe deposit box of the Front Desk in the lobby.
客房服务GUEST ROOM SERVICES
1．客房中心 Housekeeping Center TEL 9688
客房中心24小时为您服务，如有需要请与客房中心联系。
Wewill serve you the whole day. Please contact housekeeping center forassistance.
2．房间清洁服务 RoomCleaning TEL 9688
您若需要服务员尽快为您清理房间，请将“请即打扫”牌挂于门外或与客房中心联系。
Hang “Make up Room” signboard at thedoor knob or call housekeeping, and then we’ll clean your room at soon aspossible.
3．房间夜床服务 Turn-downService TEL 9688
酒店为您提供每日开夜床服务。
We have do turn down service for you everyday, please contact housekeeping center.
4．洗衣服务 Laundry Service TEL 9688
酒店为您提供干洗、水洗和熨烫衣物服务，每天上午10：00前将要洗熨衣物放入洗衣袋，交于服务员，可当晚取回衣物。酒店还提供特快洗熨服务，6小时内送回。详情请参阅房内的洗衣单。
We offer dry cleaning, washing and pressingservice .The Room Attendant comes to collect the washing bag before 10：00am every day and send it back inthe same day. Express service is available also to you within 4 hours. Pleaserefer to the Laundry List in your room. for details.
5．小酒吧 Mini-Bar TEL 9688
客房内备有小酒吧，为您准备了多种酒水及小吃。我们会每日补充消耗，同时您的消费额将被计入到您的账单。如有其他需要，请随时与客房中心联系。
There is a mini-bar with many kinds of drinkand snacks in your room. We will replenish them and the sum of charge will berecorded. If you want anything else, please contact housekeeping center.
6．房间加床服务 Extra Bed TEL 9688
酒店为您提供加床服务。如果需要请与总台联系。
Contact with reception desk for extra bed inthe room if you need.
7．叫醒服务 Wake-upCall TEL 8000
请拨“9”与总机接线员联系，确定为您叫醒时间。
Please dial “9” to contact with the Operatorand confirm your wake-up time.
8．饮用水 Drinking Water TEL 9688
我们建议使用电水壶煮沸后再饮用。如有需要请与客房中心联系。
The water from the tap in the bathroom canbe drunk directly. You may use the electronic kettle to boil the water. Pleasecontact housekeeping for assistance.
9．电话 Telephone TEL 8000
每个房间都配备长途直拨国际/国内电话系统。如要拨打长途电话，可先参阅《电话服务指南》，或拨“8000”请总机接线员协助。
Every room is equipped with the directinternational and domestic dialing system. If you want to make a long distancecall, please check the 《Telephone Directory》or dial“9”for help.
10．电吹风 Hair Dryer TEL 9688
客房内备用电吹风可供您使用。
There is a hair dryer in the room for you.
11．电熨斗/烫衣板 Iron / Iron Board TEL 9688
客房中心备有电熨斗和烫衣板。如有需要可打电话联系。使用时，请注意安全。
There are iron and iron board inhousekeeping center. Please contact us for assistance. Please take care ofyourself.
12．房间保密/电话免打扰 TEL 8000
Keepthe Room Number Secret/Avoid Being Disturbed by Telephone
如果您不想被打扰，请按房间取电处“请勿打扰”键，并可拨“9”与总机接线员联系。
If you’d like to keep the room number secretand avoid being disturbed by telephone, please.
press the key of“DND” on the wall and contact the Operator by “9”.
13．失物招领 Lost And Found TEL 9688
如有物品遗失，请与客房中心联系。遗留物品酒店将保留三个月，易变质物品保留三天。在上述期限内无人认领的物品，酒店将会自行处理。
Please contact housekeeping, If you havethings lost. we will keep the lost things for 3 months. Perishable goods willbe kept 3 days. We are entitled to deal with them beyond the deadline.
14．电视节目 TVChannel TEL 9688
酒店所有客房均有遥控彩色电视，提供多种国内外卫星、有线电视频道。
Each room provides remote-control colorTV with satellite & cable channels. If you want toknow the program arrangement, check playbill please.
15．网上漫游 InternetService TEL 9688
酒店客房为您提供无线WIFI及宽带免费上网服务
The guest rooms had fixed with broadbandaccess and wireless internet also.You can get on the internet in your room for free.
16．空气调节 Air Conditioner TEL 9688
酒店装有中央冷暖空调系统，每个房间都有独立调节室温的控制器。如需协助，请与客房中心联系。
The hotel has the central air-conditioningsystem. There is individual air-conditioning control in every guest room. Forassistance, please call housekeeping.
17．电源总开关 Energy Saver TEL 9688
客房内配有电源总开关。进入客房，只需将门卡插入墙上的控制开关，客房内的电源就会接通。但我们酒店的空调需要手动开启和关闭，请您在离开房间时，关闭空调，请别忘记把门卡取出。
There is an Energy Saver in each room. Youmay get the electricity inserting the room card into the switch on the wall. Don’tforget to take the card when you are out.
18．电源说明 PowerSupply TEL 9688
客房内电压系统为220伏特和110伏特，如需使用多种插座及变压器，请与客房中心联系。为安全起见，请不要在房内私自使用电器设备和烹饪设备，请不要使用大功率电器。
The voltage of power supply in your room is 220Vand 110V.Contact us if you need an adapter or transformer. electric orcooking equipments without permission is forbidden inorder to guarantee your safety. Please don’t use other appliance of high power.
19．无烟楼层 Non-smoking floor TEL 9688
酒店为不吸烟的宾客特别准备了无烟楼层（6楼），为您提供清新的住宿环境。
Our hotel specially prepares non-smoking floor for you on the 6thfloor for the guests who don’t smoke.
20．医疗服务 Clinic Service TEL 8000 9688
如果需要服务，请与客房中心或总服务台联系。
For any assistance, please contact housekeepingcenter or front desk.
21．环境保护 EnvironmentalProtection TEL 9688
为保护环境，避免过量使用洗涤剂，请将需要更换的毛巾置于浴室内的毛巾筐内，床上用品在您住店期间每两天更换一次。
For the sake ofenvironmental protection and avoid consuming too much detergent, please placethe used towels in the towel basket. We will change the bed sheet, bed cover,pillow case every two day during your stay in our hotel.
22．紧急情况 Emergency TEL 9688 8000
如遇紧急情况请联系客房中心或总服务台。
If any emergency happens, please contact housekeeping center or front desk.
餐饮服务FOOD & BEVERAGE SERVICES
1．宴会预订 Banquet Reservation TEL 9777
酒店一层、二层、三层设有不同风格的大小宴会厅、多功能厅及包间18个。如您需要安排宴会、酒会等有关的社交宴请，请与餐饮预订中心联系。
服务时间： 07：00-22：00
We have different kindsof small and big banquet halls、multi-function hall and 18 balconies，located on 1st-3rd floor. Please contactF& B Reservation Center if you need get-together and relevant publicactivities .
Service Hours：07：00am-10：00pm
2．中餐厅 ChineseRestaurant TEL 9777
位于酒店一、二层，经营高档“满汉全席”、燕、鲍、翅、海鲜等粤菜，特色川、湘菜以及特色西口菜。
服务时间：午餐11：30-13：30 晚餐17：30-21：30
Located on the 1nd and 3rdfloor of the hotel,it provides you with many kinds of special dishes as Canton flavor such as Abalone,Bird’s net and the shark fin.，and also provides you withspecial Sichuan cuisine and Zhangjiakou dishes.
ServiceHours：L 11：30am-01：30pm S 05：30pm-09：30pm
3、会议室 Conference Room TEL 9688
位于酒店三层，拥有可接待10-200人的各种规格会议室3个。如需使用请与市场营销部联系。
Located on the 3 floor, has 8 Various-specification conference rooms whichcan hold 10
to 200 persons.If you need, please contact the marketing & sales department.
酒店服务HEALTH& ENTERTAIMENT SERVICE
1．健身房 Gymnasium Center TEL 9022
位于酒店东侧一层，有氧健身器材、瑜伽，是您训练心肺功能的好地方。
服务时间： 10：00-22：00
Located on the 1st floor, all kinds of exercisers equipment and facilities for you to choose.
Service Hours：10：00am-10：00pm
2. 棋牌室 Chess and Mahjong Room TEL 9022
位于酒店1楼，配有先进的全自动麻将机供您使用。
服务时间：全天
Located on the 1floor, the environment is elegant and it has advanced and automatic Mahjong machines.
Service Hours：24 hours
3、游泳馆 Swimming Pool TEL 9022
位于酒店东侧外一层，水质清澈透明，游泳是健身和减少脂肪的最佳运动方式。
服务时间：10：00-22：00
Located on the 1st floor, provides you with comfortable and spacious environment for health.
Service Hours：10：00a