Wang Shi, don't cry| How to be better at relationship-building

（Saturday）

有个段子传了很久：王石盖了一栋别墅。华润买下了主卧成为第一大股东，次卧被散户买走，王石只留下卫生间成为别墅的管理层。宝能通过购买散户的资产买下了次卧。王石说宝能是野蛮人不能进入别墅，宝能不屑地看了王石一眼，默默地拿着钥匙进入了自己的房间。 现在王石准备在别墅上加盖一层都卖给深铁，让深铁成为第一大股东，这时候华润不干了，说没经过我的同意，不能在上面盖违法建筑。宝能跟着喊：王石你违规了，赶紧下来！

这就是王石和万科现在所面对的乱局——关系混乱。

Wang Shi, don't cry. So if you wanna cry, cry on my shoulder!有书英语共读告诉你：How to be better at relationship-building

——I am a serious cut-off rule——

Read about relationship-building in business, what it means and how to be better at it.

What do we mean by relationship-building?

When we talk about the competency of relationship-building in the world of business, we are referring to building strong relationships with partners and clients--about using interpersonal skills to network in an effective way.

What does a competent relationship-builder do?

Somebody who is competent at relationship-building focuses on understanding the needs of the client and getting the best possible results. This competency promotes an ethic of client service and so an understanding and anticipation of a client’s changing needs is essential. Stress and conflict are other issues that a competent relationship-builder will manage--keeping composed and acting as mediator when conflicts arise.

How can I start to develop the competency of relationship-building?

First, identify the business plan goals of your department and decide what your role is going to be in helping to achieve those goals. You will need to study the business plan and learn as much as possible about your clients’ activities, interests and needs. This information might be available in their own annual reports or in client surveys conducted by your company. Talking to your clients about how you can best meet their needs is also a sensible first step to take.

Seven steps to becoming an effective relationship-builder:

1、Draw up a plan of what you need to do in order to give your clients what they want. Discuss your ideas with your line manager and then do what is necessary to implement the plan.

2、When the plan has been set in motion, schedule regular meetings with your line manager to review the progress that you are making and make any necessary adjustments.

3、When you are working as part of a team or group within a department or a company it is important to assess your contribution to the group’s work. Think about how your efforts help or hinder progress.

4、Make a weekly analysis of your commitments. Set yourself a goal for each week so that you follow them through. Make an effort to do what you say you are going to do – and also, to do it by the time that you say it will be done. If you get into the habit of doing this it will become like second nature.

5、Build up a file of contacts and classify them in a way that is meaningful for your particular work context. Then you will know exactly who to call with any queries or when you need information.

6、Don’t just wait for feedback to come to you, request it from a variety of sources – from your line manager but also from colleagues, clients and people who you supervise. Listen to what they have to say and act accordingly.

7、Build informal relationships with the people who are working around you. Make a point of greeting people who you normally don’t speak to. Ask them about their interests and make it a goal to practise small talk with them. Listen to what they say and remember so that you can ask about a particular interest the next time you meet.

请有书英语共读书友翻译上文，并将翻译内容留言，或发至英语共读后台。Wangshi和英语共读编辑期待您和您的翻译。

本文部分内容来源：http://learnenglish.britishcouncil.org/en