注销账户的操作流程

若您咨询的问题属于公司账户业务的,可联系 商户客服进行咨询,(服务时间: 周一~周日 8:00-24:00)

请确认您已经准备放弃该支付宝账户,注销后不能恢复。如您同意,请注意注销页面提示的注销条件。


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1 登录支付宝服务大厅, 点击【自助服务】—【注销账户】
2 登录账户后系统会自动检测账户安全服务环境,如果不符合会报错:如数字证书用户未安装证书;如账户不能使用,或者是支付宝账户未激活; 
系统检测账户符合安全服务环境,进入协议页面
3 信息提交后,系统会自动检测账户是否符合注销条件, 不符合注销条件,页面反馈报错提示(以账户有余额报错为例)
4 如符合注销条件,会进入确认放弃权益页面(包括个人信息、交易记录,快捷支付),点击【下一步】(如果有绑定淘宝且满足注销/解绑条件,会告知淘宝账户与支付宝一起注销/解绑,具体以页面提示为准)
温馨提示: 当前页面会提示包括个人信息类、交易记录类,有快捷支付(卡通)的相关权益的提示
5 注销账户确认,填写相关信息完成校验,点击【确认注销】
温馨提示: 自助提交销户申请后实时审核。审核结果会优先邮件给账户邮箱通知,若账户无邮箱,会短信通知

1) 普通未认证账户: 

6 2) 未认证手机用户:
7 点击【确认注销】后,系统自动进行二次账户注销校验信息。 系统二次信息校验无误,页面注销提交成功
8 系统二次信息校验失败,页面提示注销申请失败。
9   失败
请联系95188
10 成功
(0)

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